Terms
Because every product is made to order, all sales are final. We cannot accept returns or exchanges for a change of mind or an incorrect choice of size or color. Please check the size chart in each listing — if you're between sizes, we recommend going up one size. In some cases there are notes about how the sizes run. If you are still uncertain you should consider not ordering the item.
The images of the products and the custom images upon them are a good representations but there may be minimal differences in color due to how differnt computer screens render them. There may be minimal variances from the catalog during production dictated by the production process.
What if there is a problem with my order?
Please contact us if an item arrives:
- Damaged or defective
- Misprinted
- In a size, color or design substantially different from the one ordered
- With personalization that does not match the text you submitted with the order
Email support@evengrove.com within 30 days of delivery. Include:
- Your name and order number
- A brief description of the problem
- Clear photographs showing the entire item and the affected area
Once the claim has been reviewed and approved, we will arrange a replacement or, when appropriate, issue a refund to the original payment method. You will not ordinarily be required to return the item.
Please note that personalization reproduced exactly as entered with the order is not considered a production error.
Can I cancel or change an order?
Because production may begin shortly after an order is placed, we cannot guarantee that an order can be changed or canceled. Contact us immediately at support@evengrove.com if you notice an error. If production has not started, we will make every reasonable effort to help.
Once production has begun, changes and cancellations are no longer possible.
What if my package is lost?
If tracking has not updated and your package appears to be lost in transit, contact us within 30 days of the estimated delivery date. We may ask you to confirm the delivery address and check with the local carrier before we submit a claim.
Orders returned because of an incorrect or incomplete address may be reshipped at the customer’s expense.
Where should I send a return?
Please do not mail an item to Evengrove or to the return address shown on the package without contacting us first.
Email support@evengrove.com before sending anything. If a return is required, we will provide the correct instructions and address. Unauthorized returns may not be received, replaced or credited.
This policy does not limit any rights provided to you under applicable consumer-protection law.