FAQ

Are your designs original?

Yes. All graphic designs offered by us are our original work.

Will the product colors match what I see on my screen?

Screens display color differently, and colors may also appear somewhat different depending on the product material and method of decoration. As a result, the finished product may vary slightly from what you see on your screen.

Will the image size and location match what I see on my screen?

The position and size of the images and shown in the catalog are approximate. There may be minimal variances from the catalog during production dictated by the embroidery process.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking link. If an order is sent in more than one shipment, you will receive tracking information for each package.

What are the shipping costs?

Complimentary shipping is included in the price. There is no additional shipping charge at checkout, although applicable sales tax may be added.

How do I choose the right size?

A size chart is provided with each apparel listing. Because fit can vary between garments and manufacturers, we recommend checking the measurements rather than relying only on your usual size. Any known variation in fit will be noted in the product description. If you are between sizes, choosing the larger size is generally the safer option.

How quickly will my order ship?

Our products are made to order and generally ship within 4–10 days depending on the product. Any product-specific estimate will be shown in the listing. Delivery time begins after the order has been produced and shipped, so please allow additional time if you need an item for a tournament, presentation or other specific date.

Can items be personalized?

Selected products offer space for short custom text, such as a name, initials, club name or event. Personalization is optional and complimentary.  We do not provide engraving. Please read the Personalization Guide.

What if I don't want it personalized?

If products offer space for Personalization but you wish to have just the image with no text we can do that. Just leave the personalization input box empty. 

Why might my order arrive in separate shipments?

Occasionally, items are produced or packed at different facilities, or shipped separately for safety or speed. When this happens, you will receive tracking information for each shipment. There is no additional shipping charge.

Can I place a larger order for my club?

Yes. We can consider orders for clubs, tournaments, awards and other croquet gatherings. Please contact us with the product, quantity, required date and any personalization you have in mind.

See also: Shipping Policy, Returns policy and Personalization Guide.