Returns and Exchanges

Because every product is made to order, all sales are final. We cannot accept returns or exchanges for a change of mind or an incorrect choice of size or color. Please check the size chart in each listing — if you're between sizes, we recommend going up one size.

 

The position of the images and the personalization text shown in the catalog are approximate. There may be minimal variances from the catalog depiction during production dictated by the embroidery process that do not constitute misprints.

 

If an item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery at support@evengrove.com. Include your order number, a description of the problem, and clear photographs. Once your claim is approved, we'll arrange a replacement or credit. You won't ordinarily need to return the item.

 

Please don't send anything back without contacting us first. Unauthorized returns may not be received or credited.